Communicate With Customers

Negative Attitudes Should Not Use When Communicate With Customers:

1. Couldn't
2. Brush-off
3. Coldness
4. Disrespect
5. Robotism
6. Run-around
7. Company rules

Do Use Positive Attitudes Please:

1. Prevents misinformation
2. saves time
3. aviod confusion
4. improves the attitudes and morale of the workgroup
5. enables the needs of customers to be accurately processed

Types of Active Listening You Should Use:

1. Non-verbal
2. Encouraging
3. Showing
4. Clarifying
5. Silence